MANTECH

MANTECH seeks a motivated, career and customer-oriented Training Specialist to join our team in Chantilly, VA.  This is an onsite position.

Responsibilities include, but are not limited to:

• Performs end user training for custom software solutions. Training is focused on a suite of custom client applications, peripheral device management (printers, scanners, biometric devices, etc.), and applicable policies and procedures.
• Train personnel by conducting formal classroom sessions; prepare student materials (course manuals, workbooks, instructor notes, handouts, and course evaluation forms).
• Instruct students in one-on-one, small group, large group, and virtual training sessions; review application development user stories and features to determine training impact and conduct the research necessary to develop and revise training materials.
• Interact on a regular basis with software developer and other agencies to develop training for new software releases and support existing software applications; create and update on-line training modules and materials. Use storyboarding skills to precisely communicate instructional strategies to graphic designers and content development team members using MS Office Suite programs.
• Conduct Peer review of training material for accuracy; ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
• Interact with internal teams to share knowledge about applications from internal meetings with Developers and other agencies; provide support for coordinating, developing, and delivering remote training to the user community.
• Provide input to the Training Manager on areas of continuous improvement.

Minimum Qualifications:

• 2 years of experience in Education or Information Technology training.
• Classroom teaching experience required - Secondary level and higher preferred.
• Excellent written and verbal communication skills.
• Knowledge of Instructional Design.
• Understand computer functions and related technical terminology and how they are applied in everyday business situations; possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft Windows, MS Office.)
• Experience using Microsoft 365 productivity tools
• Must be able to travel at least 5% domestic.

Preferred Qualifications

• Bachelor’s degree in education, math, science or information technology preferred.
• Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
• Experience with webinar software (MS Teams, Zoom, WEBEX, etc.) preferred.
• Experience with applications such as Servicenow and Salesforce preferred.
• Active Secret Clearance preferred

Clearance Requirements:

• Must be a US Citizen and be able to obtain and maintain an Interim Secret clearance prior to starting this position.

Physical Requirements:

• Must be able to remain in stationary position for up to 50% of the time.
• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, etc.
• Must be able to deliver presentations as needed.
• Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.