MANTECH

MANTECH seeks a motivated, career and customer-oriented Systems Analyst to join our team in Guantanamo Bay, Cuba.
 

Responsibilities include but are not limited to:

• Serve as a primary escalation point, offering advanced mentorship, technical guidance, and leadership to mid and junior technicians in resolving complex incidents.
• Possess extensive and specialized knowledge of enterprise systems and applications, often leading in a specific technical area, and proactively identify and resolve potential systemic problems to minimize disruptions.
• Lead the development and maintenance of comprehensive knowledgebase articles, advanced troubleshooting guides, and specialized training materials.
• Lead and manage small-to-medium-sized projects and initiatives focused on improving Enterprise Service Desk processes through efficiency and innovation.
• Conduct in-depth trend analysis of support requests, identify recurring issues, and recommend strategic solutions to enhance service delivery, including developing and presenting detailed performance reports.
• Demonstrate exceptional communication, interpersonal, and leadership skills to build strong relationships, and stay current with the latest technologies and industry best practices to recommend new tools and methodologies.
   

Minimum Qualifications:

• Seven (7) or more years of experience in an IT Support, Systems Analyst, Service Desk, Systems Administration or another related role.
• HS diploma: A bachelor’s degree in a relevant field of study such as Information Technology, Cybersecurity, or Mathematics may be substituted for 2 years of the required work experience.
• Deep understanding of operating systems (e.g., Windows, macOS, Linux).
• Expertise in troubleshooting hardware, software, and network problems and proficiency in using remote support tools and ticketing systems.
• Knowledge of ITIL-informed processes and best practices.
• Experience with enterprise applications and systems (e.g., Active Directory, Microsoft 365, cloud services).
   

Preferred Qualifications:

• Bachelor’s degree in information technology, computer science, or a related field.
• ITIL Foundation certificate, Cisco Certified Network Associate (CCNA), Microsoft certifications, and relevant IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL Foundation).
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component.
   

Clearance Requirements:

• Must hold a current/active Secret security clearance.
   

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.