MANTECH

MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA.

Responsibilities include but are not limited to:

• Provide high-touch, "white glove" desktop support for C-suite executives, demonstrating a high degree of technical competency, discretion, and responsiveness.

• Monitor, track, and prioritize assigned tasks and trouble tickets, assisting with incident routing, assignment, and escalation where applicable.

• Deploy software and provide advanced desktop support for Windows Operating Systems, Microsoft Office/Google suites, and Adobe software.

• Support and troubleshoot user access within a modern Zero Trust environment, utilizing Netskope for security and Okta/RSA for identity authentication.

• Administer and troubleshoot Zoom and Google Meet/Chat for VoIP telephony services and collaborative tools.

• Diagnose and resolve complex network connectivity issues and provide hands-on support for office hardware such as Xerox printers, DTEN boards, and poly conferencing phones.

• Issue, troubleshoot, and maintain inventory of RSA/PKI security tokens and Multi-Factor Authentication (MFA) tools.

Minimum Qualifications:

• Bachelor's Degree or equivalent, with at least two (2) years of experience with Windows OS and Microsoft Office/Google desktop support.

• Strong working knowledge of basic network configuration, deployment, and troubleshooting connectivity issues.

• Direct experience working with Okta authentication and Netskope (or similar Zero Trust network access environments).

• A+, Security+, or Network+ Certification, or equivalent professional experience.

Preferred Qualifications :

• Proven experience providing high-touch, VIP, or "white glove" IT support to executive-level leadership.

• Familiarity with the ServiceNow analyst dashboard.

• Experience with Mobile Device Management (MDM) platforms like JAMF, Intune, or similar.

• Excellent interpersonal skills with a proven track record of handling high-pressure technical situations with discretion.

Clearance Requirements:

• None

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.

• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.

• Must be able to exchange accurate information in these situations.