MANTECH

ManTech seeks a motivated, career and customer-oriented Human Resources ServiceNow Developer to join our team in Altadena, California. This could be a hybrid position.

Responsibilities include but are not limited to:

• Responsible for implementing ServiceNow solution design using best industry and ServiceNow practices with HR Service Delivery and Employee Center Pro.
• Facilitate requirements gathering and document requirements. Participate in discovery sessions and process definitions with team lead and other developers.
• Help to groom development stories to ensure best practices are followed and provide guidance on solutioning. Translate requirements/stories and mock-ups into fully functional features by working closely with the team lead.
• Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support client processes.
• Develops applications, forms, which include advanced development requiring client and server-side scripting. Creates and troubleshoots forms, workflows, interfaces, business rules, User Interface (UI) Policies, UI Actions, Client Scripts, ACLs, notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. 
• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis. Develop ServiceNow solutions and push developments from DEV to TEST to PROD using Agile methodologies. Create and use update sets and XMLs to move customer configuration and data between environments.
• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows. Provide guidance to ServiceNow developers.

Minimum Qualifications:

• MS Degree in a technical field and 6 years of experience or a BS Degree in a technical field and 10 years of experience is required. An additional four years’ experience may be substituted in lieu of a degree.
• 6+ years of experience with the ServiceNow platform – ITAM including SAM, CMDB, Discovery, MID Servers, HRSD, Employee Center Pro, Workflow/Notifications, Workspaces, UI Policies, Business Rules, Client Scripts, Script Includes, Catalog Client Scripts, Catalog UI Policies, Email Scripts, ACL Roles / Groups.
• 4+ years of experience in implementation and development of ServiceNow applications and integration with third party applications and in Design and Implementation of ServiceNow Automation Platform using Flow Designer, Workflow
• Experience with JavaScript, HTML, CSS, Bootstrap, jQuery, Jelly, Angular.js, PowerShell, XML, JSON, REST/SOAP integrations.
• Experience in the administration of a ServiceNow instance including the delegation of roles/groups, modification of Service Portal, CMS, Workflow, Business Rules, Script Includes, UI actions, UI policies, ACLs, Client Scripts, Data Policies, Inbound Actions, Import Sets, Catalog Items/Order Guides/Record Producers/Wizards, and updates of all other existing solutions requiring revisions.
• Demonstrated experience in Scripting, integration hub and flow designer with hands on configuration.
• Experienced in End-to-End System Development Life Cycle (SDLC) processes including customer requirement analysis, system design, testing and implementation.

Preferred Qualifications:

• ServiceNow Certifications such as:
  • ServiceNow Certified Application Developer (HRSD)
  • ServiceNow Certified Implementation Specialist (CIS) - Software Asset Management (SAM)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified System Administrator (CSA)
• Experience developing ServiceNow GRC/IRM (Governance Risk and Compliance / Integrated Risk Management) modules including good understanding of Authority Documents, Citations, Policies, Control Objectives, Acknowledgment Campaigns, Entity Types, Risk and Audit processes in ServiceNow.
• Experience with ServiceNow App Engine Studio with UI Builder.
• Experience designing and developing ServiceNow process flows and workflow.
• Effective executive/stakeholder level briefings.

Security Clearance Requirements:

• Must be a U.S. Citizen and be willing and able to obtain a Public Trust prior to starting this position

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time
• Constantly operates a computer and other office productivity machinery, such as a computer
• The person in this position frequently communicates with co-workers, management and clients, which may involve delivering presentations ad must be able to exchange accurate information in these situations